Tronic

FAQs

Q?

How long does it take?

A.

Generally within 24 – 48 hours we will provide you with a summary of current options from which you can choose.
For more information please Call 1300 788 718 (Monday to Friday 9.00am to 5.30pm) and speak to one of our friendly professionals or Contact Us for a prompt reply.

Q?

What information does Tronic need?

A.

We will initially ask you to provide us information on your current services (usually information from your bill). This information is held in the strictest confidence. Please see our Privacy Policy for more details.

Q?

What if I like my current service provider?

A.

That’s great. Telecommunications is a very competitive industry. Companies are constantly integrating new technologies and services. Prices tend to decrease over time as well. However, they don’t generally inform you as they should. We will review your current products, plans and prices. More often than not we will save you money because we stay abreast of the constant changes that occur and use that knowledge to your benefit.

Q?

So, what’s the catch?

A.

There is no hidden agenda. Tronic provides you with the best fit solutions at the lowest cost. Our quoted prices are the same or lower than you could get by calling the service providers directly. We will never try and sell you the “flavour of the month’. You can always be assured Live Telecom has your best interests in mind and will be honest and direct in our recommendations.

Q?

Why use Tronic vs. an Independent Agent?

A.

Many agents work independently or for small companies representing one carrier. We have the size and scope to provide your company service from multiple providers, negotiate the best deals for you and manage your account now and in the future.

Q?

What are your fees and do you get paid commission?

A.

At Tronic, we do not charge a fee for our service and expertise. We are paid a commission by the recommended service provider which allows us to deliver our service free to you. In some cases, it can take us up to 12 to 18 months to earn the same amount a direct sale rep would be paid up front on your account. So, why do we do it? We want long term relationships with you. We want to provide you the best services that you need. We want to be your telecommunications advisor both today and in the future.

Q?

Why use Tronic vs. A direct sales rep from a Service Provider?

A.

Most service providers maintain both a direct and an indirect sales channel. Both have access to the same service and support within the company. However, there are some major differences between the two with respect to how you, as the client, are treated. Some of the advantages to using a telecom broker rather than a direct rep includes:

  • We are neutral and can provide the solution that best fits your business.
  • We are a single point of contact for numerous telecom providers therefore you don’t have to meet with various provider reps, each with their own spin.
  • We pre-qualify the provider in your area.
  • We can get you a side-by-side comparison of options.
  • We compare products, plans and prices from multiple providers.
  • We always make sure that you receive the best value proposition.
  • We help coordinate the order and implementation process.
  • We have a vested interest in your business and stick with you after the sale.
  • We have no quotas.
  • We work for you.
Q?

Are we resellers of communication services?

A.

NO! We represent our service providers directly to you, similar to an insurance or mortgage brokerage, but for telecom. Your service, billing and customer service will be provided directly by the carrier or service provider you choose.

Q?

Why are your prices often less than the quotes I received from direct sales reps?

A.

Direct sales reps represent the provider they work for, not the customer. They will always say there product is best as they only sell products from the provider they work for. We do our best to represent the customer not the provider. We are motivated to keep you as a customer for the long term. We accomplish this by showing your business the best and most updated plans on an ongoing basis, not with only one provider but the best provider for your business.  It is our goal to save you money not make the provider money!

Q?

Who is the TIO and why do they exist?

A.

The TIO, or Telecommunications Industry Ombudsman, was established in 1993 under a Federal Act of Parliament [Telecommunications Act 1991 (Cth)]. The Act mandated there must be an organisation that handles complaints about telephone, mobile and internet services, and it should be independent of telecommunications industry, the government and customer organisations.
The TIO provides free, independent, just, informal and speedy resolution of complaints and disputes regarding telecommunications services to residential and small business customers. This includes Internet services. http://www.tio.com.au/