Service Assurance & Maintenance

Phone System Service Assurance/Maintenance & Repair

Tronic Communication offers phone system maintenance and equipment servicing either on a case by case basis or through a maintenance contract. Our services cover Victoria, NSW and Queensland. Getting your telephony equipment serviced with Tronic ensures that you will receive quality, efficient service by industry leading technicians. With a maintenance contract you are ensured that your phone system is never down for long and you will never have to pay for a new part when damage is experienced through normal use. In addition, common maintenance practices, such as moves, adds, and changes are provided at a discounted rate.

Why Do I Need A Service Assurance/Maintenance Agreement?

To budget for fixed costs, guaranteed parts availability and faster restore times. Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer’s warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer’s warranty does not cover these services. They certainly won’t pay a service company to perform this duty on your behalf.

Service Assurance/Maintenance contract holders have access to:

Free Part Replacement – Parts need to be replaced periodically. If your telecom equipment experiences failure during normal use we will replace it and install it for free. Now your phone system can be fully insured.
Priority Status – All contracted customers receive priority status for parts and services over non-contracted customer’s. In addition, all service under a contract has a guaranteed response time. Your system will always have guaranteed immediate support.
Discounted Services – Contracted customers receive discounted rates for services not covered under a maintenance contract such as moves, adds and changes of new and existing equipment.
Same Day Response Time – For all major outages you’re contract guarantees you a same day response time so you’re system can never be down for long.

Phone Repair Technician Full service for all Tronic customers (Whether case by case or contracted)

Maintenance Evaluation – We will evaluate all of your maintenance needs before we charge you for any technical services. This way all problems get handled, and you don’t pay for services you won’t need.
Remote and Onsite Access – If you prefer more speedy service we can dial in to your switch and perform system functions from anywhere. If you prefer the personal touch of on-site maintenance Tronic can also send a tech to you.
Fast, Personable, and Reliable Service – Our #1 priority is the customer experience. We will make sure that your maintenance is handled completely and efficiently by a our friendly technicians.

Authorized Repair Services – Complete Phone System Coverage

Tronic Communication is an Authorized Dealer of Nortel. As an Authorized Dealer, Tronic Communication can professionally inspect and remove faulty equipment without voiding a manufacturer’s warranty. A maintenance agreement covers the labor service costs on top of the manufacturers warranty for the first year. Any extended service agreement beyond this period will then continue to cover the service labor as well as the parts after the manufacturers warranty expires. If the parts are already over a year old, or were purchased from another provider, Tronic Communication can still provide a service agreement to cover the cost of parts and service labor.

So, why take risks when you can have a high priority premium service with full coverage on the cost of parts and labor? Makes sense doesn’t it?

A Comprehensive Portfolio of Services

A Tronic Service Assurance/Maintenance Agreement includes:

Complete coverage includes switches, phones, voice mail and other peripherals
Customized service agreements
Prioritized response for major failures
Off Site Backup of system data available
Technician Maintenance visits at no additional cost
Remote programming and/or maintenance
Technical assistance provided online and by phone
Periodic preventative maintenance
Emergency service/disaster recovery
Replacement of defective equipment
Rapid technician dispatch and arrival reduces system downtime.

Technicians will arrive prepared to resolve issue on first visit.

Provides replacement parts at no cost to you to avoid unexpected expenses.
Rapid delivery minimizes downtime
With continuous technical support, you eliminate the risk of waiting for service.
Billed at a standard rate to maintain the same quality within your budget.
Utilize help line and avoid delays by resolving basic programming issues independently.

Help Is Only A Phone Call Away

We’re there when you need us

Your system is an integral piece of your company’s success. We know that system just a bit better and you will improve productivity. Assistance in resolving routine programming issues and basic system support is simply a phone call away. For those issues that cannot be resolved through remote access, discounted onsite consultative services are also available.